We are growing our business in need of an Immigration Case Analyst who can support our customer base within their #JourneyToCanada. In this role, you’ll be responsible for providing legal support to our customers with respect to all Canadian immigration matters, both temporary and permanent.
The ideal candidate will be comfortable working in a collaborative environment and using data to make marketing decisions. We are focused on providing a best-in-class customer experience, and you will have a significant role in helping us achieve that goal.
Responsibilities
Processing and Support Functions
- Coordinating the Application process including evaluating;
- Applications to identify category qualifications, researching the processes and requirements for different types of Applications;
- Preparing submission packages for both basic and complex submissions and sending to various government agencies (e.g., Service Canada, Citizenship and Immigration Canada, etc.), and evaluating Applications.
Client Communication
- Providing assistance in the client in-take process and respond to both basic and complex client inquiries by e-mail and/or telephone to ensure that applications are processed and any obstacles are anticipated and dealt with.
Office Administration
- Performing various administrative duties including, among other duties organizing and managing files including tracking dates, doing spreadsheets, photocopying/faxing submission packages.
Qualifications and Skills
- Bachelor of Arts degree in English, History, or Humanities OR a Diploma or Certificate as a Paralegal, Law Clerk, or Legal Assistant is required;
- Minimum 5 years of working experience with temporary visa applications;
- Must-have a well established existing network with a proven track record in the immigration field;
- Previous experience in immigration law is an asset;
- Excellent writing abilities is a requirement;
- Must be able to type 55 words per minute;
- Strong attention to detail;
- Excellent customer service skills;
- Ability to work in a fast-paced, high-volume environment.
Submit your resume and cover letter to
